Legal
Privacy & Cookies
A short, plain-language summary of what happens to your information when you contact Client Success Works.
Who this notice covers
This notice explains how Client Success Works handles personal information when you use this website or get in touch. Client Success Works is the founder-led Customer Success practice of Michael Barnett. You can reach me at letstalk@clientsuccessworks.com.
Information collected
If you use the contact form, I receive the details you choose to provide: your name, company, business email address, website (optional), area of interest and the content of your message. If you email me directly, I receive the information in that email.
How information is used
Enquiry details are used only to respond to your enquiry, to understand what you are looking for and to arrange an introductory conversation. Your details are not sold, rented or added to a marketing list, and you will not receive unrelated marketing email as a result of contacting me.
Legal bases (UK and EU)
Where data protection law requires a legal basis, enquiries are handled on the basis of legitimate interests in responding to a business enquiry you initiated. Analytics cookies are used only with your consent, which you can withdraw at any time.
Cookies and consent
Essential storage is used to remember your cookie choice, which is kept in your browser. Analytics measurement is optional and only runs if you accept. You can change or withdraw your choice at any time using the button below.
Analytics
The site is prepared for Google Analytics 4 and Google Ads conversion measurement. Any such measurement is switched on only after you accept, and follows the consent signal recorded by this site. Declining does not affect your ability to use the site.
Retention
Enquiry records are kept while our conversation is active and for a reasonable period afterwards so that I can follow up. You can ask for your enquiry to be deleted at any point.
Sharing
Enquiries are stored and delivered using the hosting and email services that run this site, which process the data on my behalf. No client lists, testimonials, case studies or other personal information are published on this site.
Your rights
You may ask to see, correct or delete the information you have sent, or object to it being processed. Write to letstalk@clientsuccessworks.com and I will respond as quickly as I can. If you are in the UK or EU and are unhappy with the response, you can complain to your local data protection authority.
Changes
If this notice changes, the updated version will appear on this page. It was last reviewed in November 2026.
Questions about this notice: letstalk@clientsuccessworks.com